Policies and
Procedures of
Connie’s Cottage
Policies and Procedures
*Payment
Payment is requested by VISA, MasterCard or Discover.
A
deposit equal to 50% of total rental is required to confirm a
reservation;
Reservations must be PAID IN FULL at least 30 days prior to arrival.
If
reservation is made within 30 days of arrival, full payment is due.
Once your rental deposit
Is
confirmed, we will secure your vacation dates.
*Security Deposit
Security Deposit liability is $200.00.
Security Deposits ar deferred when paying by Credit Card. However, the renter is held responsible and their credit card will be charged up to the amount of the Security Deposit. Reasons for forfeiture of the Security Deposit are listed below.
*Any abuse,
damage or theft.
*Any
indication that a guest has been smoking indoors.
*Any
indication that a pet was brought in the premises.
* Any need for
housekeeping beyond what would be considered “normal”.
You will be informed by e-mail and a phone call as to why and when
such additional charges are made.
*Cancellation
Cancellations made 30 or more days before confirmed reservation date will receive full
Refund/credit less 10% of Total Rents Due.
Cancellations made less than 30 days before
confirmed reservation date , we have the right to
Retain all funds (
except refundable security deposit and cleaning fee) at our
discretion.
Refunds for uninitiated stays, if any, will be based upon our best efforts to re-rent the property for the same period.
CHRISTMAS AND NEW YEAR CANCELLATIONS:
TWO NIGHTS RENTAL DEPOSIT IS NOT REFUNDABLE ON
ANY CHRISTMAS OR NEW YEARS RESERVATION CANCELLATION.
THERE WILL BE NO REFUND MADE ON CANCELLATIONS AFTER
NOVEMBER 1ST.
*Check – In
Check in is at 4:00 PM.
Early arrivals MUST be arranged in advance.
*Check
– Out
Check-out is at least by 10:00 AM. A late check-out without previous
approval could result in an additional charge.
Late check-out MUST be arranged in advance.
*Smoking
This is a NON-SMOKING
property!
Smoking is prohibited inside the home.
Smoking may be permitted on the deck or porches outside.
There are times however that city ordinance may not permit
any type of outdoor fire including smoking outdoors , please check
the fire restrictions at the time of your visit at:
http://www.ruidoso.net/forestconditions
*Additional Guests
You must state the number of guests (adult
- 12 & Older) and children (infant to 12) when making your
reservations. Should the
number of guests increase after reservations are made, you are
expected to inform us.
Failure to observe this requirement
will result in forfeiture of your security deposit.
*Alterations
No
alteration or addition to the property shall be made by any guest.
This includes moving furniture
around in the home. If
housekeeping has to move furniture back to its proper place you will
be charged an additional fee.
*Refuse
All refuse must be put in secured plastic bags and placed in the dumpster facilities. Due to the black bear population, please do not put trash or food outside the house or in your vehicle, for more information see: http://www.ruidoso-info.com/natforest/nmbears.html
*Upon Check-out
All Guests are to place all soiled linens (bed linens that have been
slept on, used towels, kitchen towels, etc.) and place them in
hallway in front of washer.
Place all dirty dishes in dishwasher and start the dishwasher
(detergent is located under the kitchen sink).
Please remove all trash and place in dumpster at the time of
your departure. Failure
to do so will result in additional fees that will be held against
your security deposit.
*Cleaning
Fees
There is a standard cleaning fee of $75.00.
Additional charged against the tenant’s security deposit will
be charged if our cleaning service finds any breakage, damage or
excessive wear and tear of normal use.
*Conduct
of Children
Parents are responsible for the general conduct of their children at
all times. Damage to the real property or personal property at the
home is the responsibility of the parent.
